Cancellation policy

Some items in our store may be offered as a subscription, pre-order, or try-before-you-buy. These cancellation terms explain how you can change or cancel these types of purchases.

Subscriptions
When you purchase a subscription, you will receive recurring deliveries. These are based on the subscription term and frequency you select. Your payment details will be stored securely. Each delivery will be billed unless you pay in advance. Some subscriptions may automatically renew at the end of their term. If you do not wish to renew a subscription, you can cancel it. If you want to cancel or change your subscription, you can do so at any time. Your order confirmation emails contain links to your order, from where you can manage your subscription. For more details on returns and refunds, please refer to our return policy.

Pre-orders
When you place a pre-order, you are purchasing a product that is out of stock or will be available soon but is not currently in stock. At checkout, we may either not charge any payment yet, or charge a partial payment, store your payment method, and then process and collect the full or remaining amount at a later date. You can cancel a partially paid pre-order that has not yet been fulfilled. Once the order has been fulfilled, you can no longer cancel it, but you can request a full or partial refund. For more details on returns and refunds, please refer to our return policy.

Try before you buy
When you purchase an item to try before buying, we authorize your payment method before fulfilling the order. You will have a certain period of time to decide whether you want to keep the item. If this period has expired and you have not returned the item, we will charge your payment method the full amount.